Last Updated: 01-Aug-2026
We want you to be happy with your purchase from Design Matrix. If you experience an issue with your order, please review our return and refund conditions below.
Customers may request a return within [14/30] days of receiving their order.
To qualify for a return, the item must:
Proof of purchase may also be required.
Before sending an item back, please contact us at:
info@dsignmatrix.store
Include:
Please do not return an item without contacting us first.
Unless required otherwise by applicable consumer law, we may not accept returns for:
If you receive an incorrect, defective, or damaged item, contact us as soon as possible after delivery.
Please provide your order number and clear photographs showing the issue so we can assess the situation.
Where appropriate, we may offer a replacement, exchange, store credit, or refund.
If you need a different size or product, contact us to confirm availability.
Depending on our process, you may be required to return the original item before the replacement is dispatched.
Unless the item is confirmed to be defective or incorrect, customers are responsible for return shipping costs.
Original shipping charges are generally non-refundable unless required by law or the return resulted from an error on our part.
We recommend using a tracked shipping service when returning products.
Once your return is received and inspected, we will notify you regarding approval.
Approved refunds will be issued to the original payment method.
Please allow approximately [5–10 business days] after approval for your bank or payment provider to process the refund.
We reserve the right to refuse returns that:
For returns or refund assistance:
Email: info@designmatrix.store
Website: .www.designmatrix.store
