Terms & Conditions

Last Updated: 01-Aug-2026

Welcome to Design Matrix. By accessing our website or purchasing from us, you agree to the following Terms & Conditions. Please read them carefully before placing an order.

1. General

These Terms & Conditions apply to all visitors, customers, and users of our website.

We reserve the right to update or modify these terms at any time. Your continued use of the website following changes constitutes acceptance of the revised terms.

2. Products

We make every reasonable effort to display product descriptions, colours, photographs, measurements, and other details accurately.

However, colours may appear slightly different depending on your screen or device, and handmade, leather, fabric, or naturally sourced products may have minor variations.

Product availability is subject to change without notice.

3. Pricing

All prices are displayed in [Currency] unless otherwise stated.

We reserve the right to change prices, promotions, discounts, and product availability at any time.

If a product has been listed at an incorrect price due to a technical or administrative error, we reserve the right to cancel or correct the affected order.

4. Orders

Submitting an order does not necessarily guarantee acceptance.

We reserve the right to refuse or cancel an order due to:

  • Product unavailability
  • Incorrect pricing
  • Suspected fraudulent activity
  • Payment issues
  • Incorrect customer information
  • Technical or inventory errors

If payment has already been received for an order we cannot fulfil, the appropriate amount will be refunded.

5. Payment

Payment must be completed using one of the payment methods available during checkout.

Payment processing may be handled by third-party providers, and their respective terms and privacy policies may also apply.

6. Shipping

Shipping times shown on our website are estimates and may vary depending on destination, courier delays, customs processing, weather, holidays, or circumstances outside our control.

Please see our Shipping Policy for complete details.

7. Returns & Refunds

Returns, exchanges, and refunds are handled according to our Refund & Return Policy.

Customers should review this policy before purchasing.

8. Customer Information

You are responsible for ensuring that all information submitted when placing an order is accurate, including:

  • Name
  • Email
  • Phone number
  • Billing details
  • Shipping address

We are not responsible for delays or additional charges caused by incorrect customer information.

9. Intellectual Property

All website content, including text, graphics, photographs, product images, logos, artwork, designs, and website elements, belongs to [Business Name] or its respective licensors unless otherwise stated.

Content may not be reproduced, copied, distributed, or commercially used without prior written permission.

10. Prohibited Use

You may not use our website:

  • For unlawful activities
  • To attempt unauthorised access to our systems
  • To distribute malware or harmful software
  • To interfere with website functionality
  • To collect customer information without permission
  • To infringe intellectual property rights

11. Limitation of Liability

To the maximum extent permitted by applicable law, Design Matrix will not be liable for indirect, incidental, or consequential losses resulting from the use of our website or products.

Nothing in these Terms is intended to exclude rights that cannot legally be excluded.

12. Contact

For questions regarding these Terms & Conditions, contact us.

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