Last Updated: 01-Aug-2026
Thank you for shopping with Design Matrix. We aim to process and dispatch orders as quickly and securely as possible.
Orders are generally processed within [1–3 business days], excluding weekends and public holidays.
During sales, holidays, promotional periods, or periods of high order volume, processing may take slightly longer.
Once your order has shipped, you will receive confirmation where tracking is available.
Shipping charges are calculated and displayed during checkout based on factors such as:
Any applicable shipping charges will be shown before payment is completed.
Estimated delivery times vary according to your location and selected shipping method.
Typical estimated delivery times are:
Domestic Orders: [3–7 business days]
International Orders: [7–21 business days]
These are estimates only and are not guaranteed.
Where tracking is available, a tracking number or tracking link will be emailed once your order has been dispatched.
Please allow some time for the courier’s tracking system to update.
International customers may be responsible for customs duties, import taxes, VAT, brokerage charges, or other fees imposed by their country.
Unless explicitly stated otherwise, these charges are not included in the product or shipping price and are the responsibility of the recipient.
Customers are responsible for providing a complete and accurate delivery address.
If you notice an error after ordering, contact us immediately.
We cannot guarantee that an address can be changed once an order has entered processing or has been shipped.
Additional shipping charges resulting from incorrect or incomplete addresses may be the customer’s responsibility.
Courier delays may occur due to:
We will assist where possible, but we cannot guarantee courier delivery dates.
If tracking indicates that your package has been delivered but you cannot locate it, please check with:
If the package remains missing, contact us at [Support Email] so we can assist with the courier investigation where applicable.
If your order arrives damaged, please contact us promptly and provide:
Please keep all original packaging while the issue is being reviewed.
For shipping questions, please contact us.
